The Power of Words for Conflict Resolution
In Student Affairs and Resident Life, you’ll be faced with a whole spectrum of conflicts. Whether it be mediating between two roommates, butting heads directly with a resident, dealing with a hostile parent, or interacting with a colleague, it’s essential to master key conflict resolution and communication techniques.
This training focuses on using the power of words through linguistics and psychology to quickly and effectively resolve conflict. In fact, your words are the most powerful and easiest, yet most underutilized conflict resolution tool in your arsenal. With a combination of applied socio-linguistics and first-hand knowledge of Peer Mediation, Crisis Counseling, and Residential Life, this training takes your staff beyond the theoretical models and focuses on actionability. They will leave with a better understanding of how to choose their words wisely to de-escalate, persuade, and effectively communicate with individuals.
Some of the topics include:
Personal Confrontation
– How to control defensive instincts
– Avoiding assumptions and a self-fulfilling prophecy
– What a conflict really symbolizes
Resident Conflict Resolution
– Your role as an RA
– Mitigating sarcasm and implicatures
– Harvesting mutual understanding and respect
– How to avoid the post-conflict awkward transition
The Dynamic Difference
Staying true to our mission to engage and educate, this training is chalk full of music, group activities, illusions, and more, all designed to deliver the lessons in an a memorable way.
Time Duration:
This training can fit your schedule and budget as we offer both a half day or full day training on this topic.
